Booking Policies

Booking policies

Discounts

Discounts are available for earlybird, long stay and group bookings plus also returnee guests. Additionally we offer ‘Mad March’ spring skiing specials @ 12% off regular rates. Contact us to find out more.

Deposit & Balance

A 25% deposit is required to secure your booking with the balance due at least 30 days before check-in.

Cancellation Policy

  • If cancellation is made 90 days or more prior to arrival, and within two weeks of the initial booking, a loss equivalent to the booking fee (10,000 yen) will be incurred;
  • Otherwise, up to 31 days prior to your arrival a loss equivalent to 25% of the total booking will be incurred;
  • Thirty days prior to your arrival or less a loss equivalent to 100% of the total booking will be incurred;
  • For late bookings payment is due immediately. A cancellation fee equivalent to 100% of the total booking will be incurred;
  • In case of no-show, a cancellation fee equivalent to 100% of the total booking will be incurred.

We strongly recommend travel insurance for any unforeseen circumstances.